Gambling is entertainment — and melbet is committed to keeping it that way. This page explains the tools, resources, and support available to every player in Bangladesh to ensure that betting stays safe, controlled, and enjoyable.
Our Commitment
At melbet, we believe that gambling should always be a source of entertainment — never a source of stress, debt, or harm. For the vast majority of our players across Bangladesh, betting on cricket, spinning slots, and enjoying live casino games is a fun and social pastime. But we also know that for a small number of people, gambling can become problematic, and we take that reality seriously.
Responsible gaming is not just a checkbox for us. It is embedded into how the melbet platform is built and how our support team is trained. Every registered player has free access to a suite of account management tools designed to help you stay in control — whether that means setting a weekly deposit limit, taking a short break, or permanently closing your account. These tools are available directly from your account dashboard and can be activated at any time without penalty.
Bangladesh has a growing community of online sports bettors and casino players, and melbet is proud to serve that community with integrity. Our responsible gaming commitment extends to every player, regardless of how much they wager or how often they play. Whether you are a weekend cricket bettor or a daily casino user, the same protections apply.
We also operate a strict 18+ only policy. No person under the age of 18 may register an account, access real-money games, or place bets on the melbet platform. This policy is enforced through our KYC (Know Your Customer) identity verification process, which is mandatory for all registered accounts before any withdrawal can be processed. We encourage parents and guardians to use device-level parental controls to prevent minors from accessing gambling websites.
The melbet platform is available exclusively to individuals aged 18 years and above. By registering an account, you confirm that you meet this age requirement. melbet reserves the right to request identity verification at any time and will permanently close any account found to belong to a person under the age of 18.
Did you know? Problem gambling affects an estimated 1–3% of the adult population globally. Recognising the early warning signs — such as chasing losses, borrowing money to gamble, or feeling anxious when not gambling — is the first step toward getting help.
Account Controls
All of the following tools are available free of charge to every melbet player. You can activate any of them by contacting our support team at [email protected] or through your account dashboard.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately; increases take 7 days to take effect, giving you time to reconsider.
Define the maximum amount you are willing to lose in a given time period. When your net losses reach the threshold you have set, your account will be temporarily restricted from placing further bets until the period expires.
Choose how long each gaming session should last. When your session timer expires, you will receive a notification and the option to log out. This tool helps prevent extended, unplanned gambling sessions that can lead to impulsive decisions.
Take a temporary break from the melbet platform for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. You may return to the platform once the time-out period has ended.
If you need a longer or permanent break, you can request a self-exclusion for a minimum of 6 months or on a permanent basis. Self-exclusion is irreversible for its full duration. Contact [email protected] to activate this immediately — our team will process it within minutes.
Enable periodic pop-up reminders that display how long you have been playing and your net win or loss during the current session. These prompts encourage you to pause, reflect, and decide whether to continue or log out.
Know the Signs
Answer these questions honestly. If you respond "yes" to two or more of them, your gambling may be causing harm. We strongly encourage you to activate one of the account control tools above or to contact our support team for guidance.
Do you find yourself spending more money on gambling than you originally intended to?
Have you ever borrowed money or sold personal items in order to fund your gambling?
Do you feel irritable, anxious, or restless when you are unable to gamble?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Have you missed work, family commitments, or important events because of gambling?
Do you often return to gambling after a loss in an attempt to win back what you have lost ("chasing losses")?
Have you hidden your gambling activity from family members or close friends?
How to Get Help
If you have recognised a problem, taking the first step is the most important thing. Here is exactly how to activate protective measures on your melbet account.
Reach out to [email protected] or use the 24/7 live chat. State that you wish to activate a deposit limit, time-out, or self-exclusion. You do not need to explain your reasons in detail — our team will act immediately.
Provide your registered mobile number and account username so our team can locate your account. This step ensures that no third party can activate restrictions without your consent.
Tell the support agent which tool you want to activate: a deposit limit, a loss limit, a session time limit, a time-out period, or a full self-exclusion. Your chosen measure will be applied to your account within minutes.
You will receive a confirmation message via your registered contact details once the restriction is active. Keep this for your records. If you do not receive confirmation within 30 minutes, please follow up immediately.
Platform restrictions are an important first step, but if gambling has significantly impacted your life, speaking with a trained counsellor or support organisation is also recommended. Asking for help is a sign of strength, not weakness.
Our Principles
Responsible gaming is a core part of the melbet platform — not an afterthought. Here is how our commitment to player welfare shapes everything we do.
Every melbet account undergoes identity verification before withdrawals are processed. Players found to be under 18 are immediately and permanently excluded, and all associated funds are forfeited in accordance with our Terms & Conditions.
Our customer support agents are available around the clock on Bangladesh Standard Time. They are trained to handle responsible gaming conversations with sensitivity and without judgment, and can activate any protective tool instantly upon request.
melbet does not send unsolicited bonus offers or promotional messages to players who have activated any responsible gaming tool, are subject to a self-exclusion, or have voluntarily opted out of marketing communications.
melbet's internal systems monitor account activity for signs of problem gambling behaviour, such as sudden large increases in deposit frequency, extended unbroken gaming sessions, or repeated loss-chasing patterns. Accounts flagged by these systems are reviewed by our responsible gaming team.
Our bonus terms, wagering requirements, and withdrawal conditions are written in plain English and published clearly on the platform. We do not use misleading promotional language or hide unfavourable conditions in small print.
melbet uses SSL encryption on all pages, and game outcomes from our partner studios are governed by certified random number generators (RNGs). We are committed to providing a fair, secure environment where players can trust that results are genuinely random and not manipulated.
Need Immediate Help?
If gambling is causing you distress or financial harm, do not wait. Reach out to us right now through any of the channels below. Our team will respond immediately and take action on your account without delay.
Self-Exclusion Requests: Self-exclusion requests submitted via email or live chat are treated as the highest priority and are actioned within minutes of receipt, at any hour of the day. Once a self-exclusion is active, it cannot be reversed before its minimum duration has expired — this is intentional, to ensure your protection is meaningful.
When gambling is approached with clear limits and a healthy mindset, it is a genuinely enjoyable experience. Explore melbet's cricket markets, slots, and live casino — and always play within your means.