This Privacy Policy explains what personal data melbet collects when you use the platform, how it is used and protected, and what rights you have in relation to your data. Please read it carefully before registering an account.
Important: By registering an account on melbet or using the melbet Platform at melbet.cam in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not register or use the Platform.
melbet ("we", "us", "our") operates the online betting and casino platform accessible at melbet.cam and is committed to protecting the privacy and personal data of everyone who uses our Services. This Privacy Policy is designed to give you a clear and honest account of how we handle your information — from the moment you first visit our website through to your ongoing use as a registered player.
We take data protection seriously. The personal information you share with melbet is used exclusively to deliver the Services you have signed up for, to maintain the security of your account and funds, and to comply with our obligations under applicable law. We do not sell your personal data to advertisers, data brokers, or any unrelated third party.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the melbet Platform. Where there is any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence.
If you have questions about this policy or wish to exercise your data rights at any time, please contact us at [email protected]. All data-related enquiries are handled by our dedicated support team operating 24 hours a day on Bangladesh Standard Time (BST, UTC+6).
2.1 For the purposes of this Privacy Policy, melbet — operating through the website melbet.cam — acts as the data controller in respect of all personal data collected from users of the Platform.
2.2 As data controller, melbet determines the purposes and means of processing your personal data. Where melbet engages third-party service providers to process data on its behalf (for example, payment processors or identity verification providers), those providers act as data processors and are bound by contractual obligations consistent with this Privacy Policy.
2.3 All data-related communications, including data access requests, correction requests, and deletion requests, should be directed to: [email protected] (plain text — not a clickable link).
3.1 melbet collects several categories of personal data depending on the nature of your interaction with the Platform. The following table summarises the main categories:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport details | Registration & KYC verification |
| Contact Data | Mobile number, email address, city of residence | Registration & account updates |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, transaction records | Deposits & withdrawals |
| Activity Data | Betting history, game sessions, wager amounts, win/loss records | Platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically on each visit |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer support interactions |
| Verification Documents | Copies of NID, passport, or birth certificate images | Age & identity verification |
3.2 melbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health data unless this is strictly required for compliance purposes (for example, to process a self-exclusion request linked to a problem gambling disclosure).
4.1 Direct collection: The majority of data melbet holds about you is provided by you directly. This includes information you enter during registration, details you provide during the KYC (Know Your Customer) verification process, payment information you submit when making deposits or withdrawal requests, and communications you initiate with our support team.
4.2 Automated collection: When you visit the melbet Platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, the pages you visit, the duration of your session, the device and browser you are using, and referring URLs. This data is collected to maintain platform security, analyse usage patterns, and improve the overall user experience.
4.3 Third-party sources: In limited circumstances, melbet may receive data about you from third-party sources. These include identity verification agencies used to confirm your age and identity, payment providers such as bKash, Nagad, Rocket, and Upay who confirm transaction status, and fraud detection partners who provide risk signals associated with particular devices or accounts. Data received from third parties is handled with the same level of care as data collected directly from you.
5.1 melbet uses your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we process your data and the corresponding legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your Account | Identity, Contact | Contract performance |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Verifying your age and identity (KYC) | Identity, Verification Documents | Legal obligation |
| Detecting and preventing fraud | Technical, Financial, Activity | Legitimate interest |
| Providing customer support | Identity, Contact, Communications | Contract performance |
| Responsible gaming monitoring | Activity, Communications | Legal obligation / Legitimate interest |
| Sending service notifications | Contact | Contract performance |
| Improving Platform performance | Technical, Activity | Legitimate interest |
| Sending promotional communications | Contact, Activity | Consent |
5.2 melbet does not use your personal data to build marketing profiles for sale to third parties, and we do not engage in automated individual decision-making that produces legal or similarly significant effects without human oversight.
5.3 If you have opted in to receive promotional communications from melbet, you may withdraw your consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, nor does it affect our ability to send you essential service notifications related to your account or transactions.
6.1 melbet processes your personal data on one or more of the following legal bases:
6.2 Where melbet relies on legitimate interests as the legal basis for processing, we carry out a balancing assessment to confirm that our interests do not override your fundamental privacy rights. The results of those assessments are available on request by contacting [email protected].
7.1 melbet does not sell, rent, or trade your personal data with any third party for their own marketing purposes. Data is shared only in the limited circumstances described below:
7.2 All third-party data processors engaged by melbet are contractually required to process your data only on melbet's instructions, to maintain appropriate security measures, and to comply with data protection standards consistent with this Privacy Policy.
7.3 melbet does not transfer your personal data to countries or territories outside the applicable data protection jurisdiction without ensuring adequate safeguards are in place, including contractual data protection clauses binding on the recipient.
8.1 melbet uses cookies and similar tracking technologies (including local storage and session storage) on the Platform to deliver a functional and personalised user experience. Cookies are small text files stored on your device when you visit the Platform.
8.2 The following categories of cookies are used on the melbet Platform:
8.3 You can manage or delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies — particularly strictly necessary cookies — may impair the functionality of the Platform, including your ability to log in or complete transactions.
Cookie Preference: To update your cookie preferences or withdraw consent for non-essential cookies, please contact [email protected] or adjust your browser's cookie settings directly. Withdrawal of cookie consent does not affect processing carried out prior to withdrawal.
9.1 melbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to deliver the Services you have requested, and to comply with applicable legal and regulatory obligations.
9.2 The general retention periods applicable to the main categories of personal data are as follows:
9.3 Where you request deletion of your personal data under the rights described in Section 11 below, melbet will delete or anonymise your data to the extent permitted by law. Data that must be retained to satisfy legal obligations will be securely stored and access-restricted until the applicable retention period expires.
10.1 melbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 While melbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely free from risk. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, melbet will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.
10.3 You are responsible for maintaining the security of your own account credentials. melbet will never ask you to provide your password via email, live chat, or any other communication channel. If you receive any such request purportedly from melbet, please treat it as fraudulent and report it to [email protected] immediately.
11.1 As a user of the melbet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account username and the specific right you wish to exercise:
11.2 melbet will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend this period by a further 30 days and will notify you accordingly.
11.3 melbet will not charge a fee for responding to data rights requests unless those requests are manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply.
12.1 The melbet Platform is strictly for adults aged 18 years and above. melbet does not knowingly collect, process, or store personal data belonging to individuals under the age of 18.
12.2 If melbet becomes aware that personal data has been collected from a person under the age of 18 — whether through the registration process, a KYC review, or any other means — the relevant account will be immediately and permanently closed, all funds associated with the account will be forfeited, and the collected data will be deleted from our systems as promptly as possible.
12.3 If you are a parent or guardian and you believe that a minor under your care has registered on or used the melbet Platform, please contact us immediately at [email protected] so that we may investigate and take the appropriate action without delay.
13.1 The melbet Platform integrates third-party game software provided by studios including Evolution Gaming, Pragmatic Play, PG Soft, JILI, NetEnt, Microgaming, Spribe, and Ezugi. While these integrations are delivered within the melbet environment, the game providers operate their own software infrastructure and may collect anonymised technical data necessary to deliver their games. melbet is not responsible for the privacy practices of these software providers in relation to data they independently collect and process.
13.2 The melbet Platform does not contain links to external third-party websites. However, if you access melbet through an affiliate referral link or a third-party channel, please note that those third parties operate under their own privacy policies, for which melbet accepts no responsibility. We recommend reviewing the privacy policy of any third-party channel through which you access the Platform.
14.1 melbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the Services we offer. The date of the most recent revision is displayed prominently at the top of this page.
14.2 Where changes to this Privacy Policy are material — meaning they significantly affect how we use your personal data or alter your rights in relation to that data — melbet will endeavour to provide reasonable prior notice to registered users via the contact details on record for their accounts.
14.3 Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request deletion of your account and personal data by contacting [email protected].
Policy Version: This Privacy Policy is version 1.0, effective 1 January 2026. It replaces and supersedes any prior privacy notices published by melbet in relation to the melbet.cam platform.
15.1 All questions, concerns, or requests relating to this Privacy Policy, or to the personal data melbet holds about you, should be directed to our support team through the following channels:
15.2 When submitting a data rights request, please include your registered mobile number and account username to allow us to locate your records and verify your identity before processing the request. melbet will not action data rights requests from unverified individuals to protect against unauthorised access to your personal data.
15.3 We aim to acknowledge all data-related enquiries within 48 hours and to resolve them in full within 30 calendar days.
Effective Date: This Privacy Policy is effective as of 1 January 2026. By using the melbet Platform on or after this date, you confirm your acknowledgement and acceptance of this policy in full.
Data Protection Principles
Our approach to data privacy goes beyond compliance. Here is a summary of the core principles that guide how melbet handles every piece of personal information entrusted to us by Bangladeshi players.
Every session on melbet is protected by SSL/TLS encryption. Data transmitted between your device and our servers — including login credentials and financial transactions — is encrypted at all times.
melbet does not sell, rent, or share your personal data with advertisers or data brokers. Your information is used solely to deliver the Services you have signed up for and to keep your account secure.
Our KYC process ensures that only legitimate, age-verified individuals can access real-money Services. This protects the entire player community from fraud and underage gambling.
melbet collects only the personal data that is strictly necessary for each processing purpose. We do not collect excessive or irrelevant data, and we regularly review our data inventory to remove records no longer needed.
Access, correction, deletion, and portability requests are handled within 30 days. melbet has dedicated support staff available 24/7 to assist you with any data rights enquiry — no bureaucratic delays.
melbet maintains clear internal records of all data processing activities. Our retention schedules are defined, documented, and applied consistently — so your data is never kept longer than necessary.
Now that you understand how melbet handles your privacy, explore our full range of games and sports betting markets — all on a secure, SSL-encrypted platform built for Bangladeshi players.